painting.for.my.sanity Posted August 2, 2020 Share Posted August 2, 2020 (edited) Just grabbed issue 77 - would be nice to have more weapon options for my two Repulsors as I can't run them with all Storm Bolters right now, and my turrets are both set up as Lastalons. Edited August 2, 2020 by SufficientAnonymity Doghouse 1 Back to top Link to comment Share on other sites More sharing options...
No Foes Remain Posted August 2, 2020 Share Posted August 2, 2020 I gave into temptation and ordered Issues 11, 16, 29, 30, 33, 37, 43 and 59. That will pretty much fill the primaris part of one of my Void Angel companies. Also it looks like they have gotten more stock as a few are now able to order again, the apothecary being one that I noticed. Doghouse 1 Back to top Link to comment Share on other sites More sharing options...
Dosjetka Posted August 13, 2020 Share Posted August 13, 2020 Looks like I've waited too long to grab some Conquest issues: the UK site has them all as out of stock. Damn. :( Link to comment Share on other sites More sharing options...
Firedrake Cordova Posted August 13, 2020 Share Posted August 13, 2020 Looks like I've waited too long to grab some Conquest issues: the UK site has them all as out of stock. Damn. I don't know if their site was having a glitch, but everything went out of stock for a day recently, then was shown as being back in stock. Somewhat glad I managed to bag some of the terrain, although their system is a bit awful (order didn't show up in my account, no dispatch e-mail...) Link to comment Share on other sites More sharing options...
Dosjetka Posted August 13, 2020 Share Posted August 13, 2020 Stop. Don't give me hope that I might still be able to grab a few cheap Attack Bikes, Land Speeders, and Rhinos. :P More seriously, I'll keep on checking the site. Hopefully it's a similar situation as the one you're describing and stock will be back to "normal" shortly. :) Firedrake Cordova 1 Back to top Link to comment Share on other sites More sharing options...
Black Knight Posted August 13, 2020 Author Share Posted August 13, 2020 There system is completely broken right now they are in the middle of a website migration and none of it works. I had an order that never showed on the site, I contacted customer services and even they couldn't find it as it was on another system. It turned up two days later. Firedrake Cordova 1 Back to top Link to comment Share on other sites More sharing options...
Dosjetka Posted August 13, 2020 Share Posted August 13, 2020 Good to know. Cheers, FC and BK. :tu: Firedrake Cordova 1 Back to top Link to comment Share on other sites More sharing options...
Firedrake Cordova Posted August 13, 2020 Share Posted August 13, 2020 There system is completely broken right now they are in the middle of a website migration and none of it works. I had an order that never showed on the site, I contacted customer services and even they couldn't find it as it was on another system. It turned up two days later. Sounds similar to my experience - I was logged out immediately on completion of order/payment :facepalm: Nothing ever showed up in my account, but it arrived earlier in the week. Black Knight 1 Back to top Link to comment Share on other sites More sharing options...
Black Knight Posted August 13, 2020 Author Share Posted August 13, 2020 (edited) Even stuff that I see on my account comes with duplicate entries, so I have four of everything on my lists. I am not sure who programmed these new pages but I know why everything is duplicated and its something you come across when you start to program sql and unions, which you learn to fix pretty quickly. I don't want to backseat programme but this and the recent problems with the GW App make me swear that the programmers didn't spend four years learning the basics at uni. Finally don't make your program live when its not finished! I was able to get my brother his Birthday Repulsor though, when he thinks I couldn't get it so I am happy. Edited August 13, 2020 by Black_Knight TheDobber and Firedrake Cordova 2 Back to top Link to comment Share on other sites More sharing options...
Firedrake Cordova Posted August 13, 2020 Share Posted August 13, 2020 Even stuff that I see on my account comes with duplicate entries, so I have four of everything on my lists. I am not sure who programmed these new pages but I know why everything is duplicated and its something you come across when you start to program sql and unions, which you learn to fix pretty quickly. Oh wow, that's a bit of a :facepalm: (>15 years of being a DBA/senior software engineer... :blush:) Finally don't make your program live when its not finished! Quoted for truth. :) I was able to get my brother his Birthday Repulsor though, when he thinks I couldn't get it so I am happy. At least it ended well! :D TheDobber 1 Back to top Link to comment Share on other sites More sharing options...
painting.for.my.sanity Posted August 13, 2020 Share Posted August 13, 2020 To add to the Hachette Partworks site migration woes, I've just recieved the following in reponse to a query about my order (which has so far failed to turn up). Thank you for your email. Apologies for the delay with your order. Unfortunately there were a few processing errors with orders placed during the web page upgrade therefore could I ask you to send in a screen shot of the order confirmation so I can reorder these for you. Sorry for any inconvenience caused. Do not hesitate to contact us if you require further assistance. I would suggest anyone who has ordered recently but not recieved anything in the expected delivery window to get in touch, as it seems orders are getting dropped off the system, and need reordering to fix (awkward if the item has since gone out of stock). Firedrake Cordova 1 Back to top Link to comment Share on other sites More sharing options...
Knightsword Posted August 18, 2020 Share Posted August 18, 2020 @SufficientAnonymity how long did it take them to respond? I think the same has happened to my order so I've emailed them. Link to comment Share on other sites More sharing options...
painting.for.my.sanity Posted August 18, 2020 Share Posted August 18, 2020 @SufficientAnonymity how long did it take them to respond? I think the same has happened to my order so I've emailed them. The next day, then very responsive as soon as a proper email conversation was established. Link to comment Share on other sites More sharing options...
Knightsword Posted August 18, 2020 Share Posted August 18, 2020 Apologies for the delay with your order. Unfortunately issues 11/32 and 56 are currently unavailable therefore could I ask if there is any other issues you would like instead. Please let me know so I can order these for you. Sorry for any inconvenience caused. Do not hesitate to contact us if you require further assistance. To say I'm annoyed right now is an understatement. 3/4 of my order that was placed almost 2 weeks before their issues began can't be fulfilled aa.logan 1 Back to top Link to comment Share on other sites More sharing options...
Leonaides Posted August 18, 2020 Share Posted August 18, 2020 So my query email about my order, with order ref in the subject line, got a reply of "please show us your order details and we will look into it..." we'll have to see what reply is forthcoming. Link to comment Share on other sites More sharing options...
RWJP Posted August 19, 2020 Share Posted August 19, 2020 Hopefully my final delivery should be arriving soon and then I will finally be free of Hachette... Shame I can't see if anything is happening as the website hasn't shown any updates to my subscription. Link to comment Share on other sites More sharing options...
Leonaides Posted August 21, 2020 Share Posted August 21, 2020 In fairness, 2 days for the reply and they said that my order would be processed again and posted out, but on a 28 day postage, not the 7 I paid for. Swings and roundabouts I guess. Link to comment Share on other sites More sharing options...
Black Knight Posted August 21, 2020 Author Share Posted August 21, 2020 28 day postage? What are they using? Swallows? Firedrake Cordova 1 Back to top Link to comment Share on other sites More sharing options...
Sword Brother Adelard Posted August 21, 2020 Share Posted August 21, 2020 28 day postage? What are they using? Swallows? Depends on the breed. Dosjetka, lhg033 and Firedrake Cordova 3 Back to top Link to comment Share on other sites More sharing options...
Sky Potato Posted August 21, 2020 Share Posted August 21, 2020 African or European? 2 day email reply is much better than it was. I was averaging 2 or 3 weeks when I had issues with Hachette. Sword Brother Adelard 1 Back to top Link to comment Share on other sites More sharing options...
Leonaides Posted August 21, 2020 Share Posted August 21, 2020 I'm guessing its their standard business post rate (dirt cheap and slow as my old granny on her zimmer frame who's been dead for 5 years)... Link to comment Share on other sites More sharing options...
Wraithwing Posted August 21, 2020 Share Posted August 21, 2020 I'm really not impressed with Hachette Partworks. I ordered four back issues, which were all clearly marked as in stock at the end of July. Waiting the alotted 7 working days for delivery, no sign of anything. Phoned them up and was told that the issues I ordered were not in stock, even though they were marked as in stock at the time of ordering. I was told that the order was processed FOUR days after I submitted it, but which time they had all sold out. On top of this, they weren't going to let me know about this, just try and fulfull the order once the issues had come back in stock, even though they had no way of knowing when this would be. Then, when I asked for a refund, I was met with total surprise, advising me that it would need to be cleared by a supervisor, and they would send a cheque. A CHEQUE?! They had no problems taking my payment via debit card... Still no sign of my refund. Absolute appalling customer service. You have been warned! Firedrake Cordova and aa.logan 2 Back to top Link to comment Share on other sites More sharing options...
Black Knight Posted August 22, 2020 Author Share Posted August 22, 2020 (edited) A cheque? Dam, every time I think I have an idea of how messed up their internal systems are, I hear words that should of been deleted from the English language over 15 years ago. All I can suggest is try emailing if you rang on the phone or phoning up if this was by email. A different agent usually solves my problems with online retailers. On another note I had the last missing book of my Legends collection delivered to me, exactly two days later than when I rang up to ask where it was(Been waiting over 20 days). Who wants to bet I will be seeing a second copy in two weeks Edited August 22, 2020 by Black_Knight Firedrake Cordova 1 Back to top Link to comment Share on other sites More sharing options...
Halandaar Posted August 23, 2020 Share Posted August 23, 2020 Once again I seem to have defied the norm; the extra issues I ordered when the restock went up arrived a few days ago. Link to comment Share on other sites More sharing options...
Knightsword Posted August 24, 2020 Share Posted August 24, 2020 I'm really not impressed with Hachette Partworks. I ordered four back issues, which were all clearly marked as in stock at the end of July. Waiting the alotted 7 working days for delivery, no sign of anything. Phoned them up and was told that the issues I ordered were not in stock, even though they were marked as in stock at the time of ordering. I was told that the order was processed FOUR days after I submitted it, but which time they had all sold out. On top of this, they weren't going to let me know about this, just try and fulfull the order once the issues had come back in stock, even though they had no way of knowing when this would be. Then, when I asked for a refund, I was met with total surprise, advising me that it would need to be cleared by a supervisor, and they would send a cheque. A CHEQUE?! They had no problems taking my payment via debit card... Still no sign of my refund. Absolute appalling customer service. You have been warned! Exactly what happened with me. They explained to me that the issues were actually out of stock at the time of ordering on the 31st and the website was incorrectly displaying they had stock. I didn't get the supervisor needing to authorise the refund bit, but I'm waiting for a cheque too, which I'm expecting to arrive via carrier pigeon. Link to comment Share on other sites More sharing options...
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