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Cloudflare freeze on mobile devices when logged in (Chrome)


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17 replies to this topic

#1
Reclusiarch Krieg

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I've got several Android devices, all run a Chrome browser (essential for me to use that an nothing else). 

I cannot get on B&C when logged in on Chrome. I tested it on two phones and a tablet, different Android version on each, latest Chrome build. The situation has lasted for at least half a year. It wasn't an issue on phones, but now I've got a 10" tablet and wanted to use it to browse B&C and I just can't.

I was able to load the page when not signed in, but as soon as I did, it went to the white screen with "progress dots" saying and got stuck there indefinitely.

Checking your browser before accessing bolterandchainsword.com.
This process is automatic. Your browser will redirect to your requested content shortly.
Please allow up to 5 seconds…


DDoS protection by Cloudflare 
Ray ID: 4f5735e4bbb9b845


The ray ID is different, this is my Chrome on desktop. No issues on any desktop, issues on all mobile devices. Requesting the desktop version of the site on mobile browsers doesn't help.

Edited by Reclusiarch Krieg, 13 July 2019 - 12:26 AM.


#2
WarriorFish

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This is Cloudflare doing some validation, where are you connecting from? Are you running any form of blocking that could prevent the redirect? The link on the Cloudflare page is for an error which seems odd, as that suggests that the site isn't accessible.


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Painting Oaths Completed:
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In the grim predictability of online 40k, there can be only Sun Tzu quotes

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#3
Reclusiarch Krieg

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I'm connecting from Poland. Both my cellular and fiber-optic connections have the same provider, Orange Polska.

There are no issues on desktop, I do see that white Cloudflare page for a moment (1-2 seconds) after I log in, but then I get moved to B&C homepage and all is fine. If I stay logged in, the page doesn't appear when I just load the forum.

On mobile, both 4G (LTE) and wi-fi, I can load the Forum just fine when logged out, but as soon as I log in, that same "Cloudflare check" pops up and the page freezes mid-load, the "progress" churning back and forth, constantly trying to reload.

The only common denominator is the mobile Chrome browser. For whatever reason, the Forum / its Cloudflare protection doesn't seem to like it.



#4
Panzer

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I use chrome on my smartphone as well and can log in without a problem. Did you check whether your chrome and android versions are up to date as well?


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#5
Reclusiarch Krieg

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I use chrome on my smartphone as well and can log in without a problem. Did you check whether your chrome and android versions are up to date as well?

Issue persists on Android 4.4 (one phone), Android 6.1 (other phone) and Android 9 (new tablet). On all of those Chrome is fully updated.

 

Maybe Cloudflare blacklists mobile users from my direction (Poland), I don't know.


Edited by Reclusiarch Krieg, 15 July 2019 - 07:41 AM.


#6
Panzer

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Maybe Cloudflare blacklists mobile users from my direction (Poland), I don't know.

 

 

Well I can test that in about 2.5 weeks since I'm on the Pol'and'Rock festival then. ^^


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#7
Reclusiarch Krieg

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Maybe Cloudflare blacklists mobile users from my direction (Poland), I don't know.

 

 

Well I can test that in about 2.5 weeks since I'm on the Pol'and'Rock festival then. ^^

Would be awesome, hope you enjoy your stay! :D

Here's how it looks on the Android 9 device. It's all the same on the three of those.

Normal unlogged site fully accessible:
10m9BSv.png

 

After login this page keeps reloading itself over and over again:

fvEWX39.png



#8
WarriorFish

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It sounds like the mobile connection is less trusted by Cloudflare, perhaps down to how it gets routed. Hard to say, perhaps panzer can shed some more light in-between the rock and pol :P


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Painting Oaths Completed:
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In the grim predictability of online 40k, there can be only Sun Tzu quotes

SM Ironclad | IG Stormies | =][= Stormies | AM Armigers

CSM Terminators | TSons Rubrics | Daemons Keeper of Secrets

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#9
Reclusiarch Krieg

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It sounds like the mobile connection is less trusted by Cloudflare, perhaps down to how it gets routed. 

Can you report it to them maybe? It seems like some kind of a false positive, as if Polish mobile connections were shadow banned by them for whatever reason.

I'd really like to be able to access B&C from mobile devices :\



#10
WarriorFish

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I don't have access to the Cloudflare account or set up, but usually such things have a reason whether they're entirely justified or not. You could raise it yourself with your details, nothing ventured nothing gained - it could be an issue they're unaware of for all we know!


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Painting Oaths Completed:
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gallery_30308_3239_42.gifgallery_30308_3239_102.gifgallery_30308_3239_42.gif
In the grim predictability of online 40k, there can be only Sun Tzu quotes

SM Ironclad | IG Stormies | =][= Stormies | AM Armigers

CSM Terminators | TSons Rubrics | Daemons Keeper of Secrets

DE Warriors | Tyranids Gaunts


#11
Reclusiarch Krieg

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Who does? Board admins (customers) would definitely have more pull with Cloudflare than a random user.



#12
Daimyo-Phaeron Lenoch

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Brother Argos owns the board, he might be the one to talk to about this.
Now, I have no idea how often he checks his PMs, but there’s no reason not to, I would think.
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#13
WarriorFish

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I will raise it with him for you, but I'm not sure how much of a priority it would be against various factors. In the meantime if possible taking some steps yourself would help, in case it is something Cloudflare can resolve for you directly (for example if it is a bug, or some such). As mentioned, it is worth a try on the chance it can be resolved sooner.


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Painting Oaths Completed:
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gallery_30308_3239_42.gifgallery_30308_3239_102.gifgallery_30308_3239_42.gif
In the grim predictability of online 40k, there can be only Sun Tzu quotes

SM Ironclad | IG Stormies | =][= Stormies | AM Armigers

CSM Terminators | TSons Rubrics | Daemons Keeper of Secrets

DE Warriors | Tyranids Gaunts


#14
Panzer

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Alright I'm in Poland currently and got no problems logging in here.
I could view the forum when logged in perfectly fine and even logging out and back in was no problem.

For reference, I'm using a HUAWEI with Android 7.0 and Chrome version 75.0.3770.143
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#15
Reclusiarch Krieg

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It could be the case of multiple sessions? That Cloudflare remembers me being on with the desktop connection and keeps the additional ones away? No idea :(



#16
Panzer

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Nah, I'm always logged in on three devices.

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#17
Reclusiarch Krieg

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Then I dunno, Cloudflare hates me :(



#18
Excessus

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Then I dunno, Cloudflare hates me sad.png

 

Probably that, yeah. 

 

Longshots...

 

I know chrome was essential but does it work if you try other browsers? 

Did you clear the cache? 

Is it the same with either the phone connection and a local wi-fi? 


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