Lexington Posted July 29, 2020 Share Posted July 29, 2020 Having the same issue! Link to comment Share on other sites More sharing options...
archmagos Posted July 29, 2020 Share Posted July 29, 2020 Yep same issue for me. You have to wonder whether they have any QA process here at all. Prot and painting.for.my.sanity 2 Back to top Link to comment Share on other sites More sharing options...
jaxom Posted July 29, 2020 Share Posted July 29, 2020 Make sure to report all issues and try to be as detailed as possible with previous use events. For example, I had three crashes in a row specifically when I got to the q in inquisitor (well, while trying to type inquisitor) in the search bar on my tablet. In house QA can't catch every weird code bug. Link to comment Share on other sites More sharing options...
Lemondish Posted July 29, 2020 Share Posted July 29, 2020 Make sure to report all issues and try to be as detailed as possible with previous use events. For example, I had three crashes in a row specifically when I got to the q in inquisitor (well, while trying to type inquisitor) in the search bar on my tablet. In house QA can't catch every weird code bug. Also include your device if you choose to provide feedback. I just was curious and tried that search thing you were doing, but mercifully my app did not crash. Link to comment Share on other sites More sharing options...
Marshal Rohr Posted July 29, 2020 Share Posted July 29, 2020 (edited) I subbed and got charged and it still won’t let me look at datasheets, so be aware if you’re on iOS it might keep looping you back to the sub screen. When you click I’m already a subscriber you go to the sub screen and When you hit subscribe again it just indefinitely spins. No sign on. Edited July 29, 2020 by Marshal Rohr Link to comment Share on other sites More sharing options...
SkimaskMohawk Posted July 29, 2020 Share Posted July 29, 2020 I still haven't got an answer to my refund request I sent last Friday lol. Link to comment Share on other sites More sharing options...
kombatwombat Posted July 30, 2020 Share Posted July 30, 2020 The article definitely sounds like ‘we read the Goonhammer article and are now in damage control’. Bet the meeting on Monday morning was entertaining. When the iOS App is debugged a little I’m keen to give the free version a crack. I do find the subscription model very anti-customer so I won’t be buying in. I don’t think that was a mistake on GW’s part though - I think it was a calculated move after being very closely analysed by the financial and marketing teams to find the point that gouged the most cash out of the marketplace. Which is odd, since I’d thought the rise of social media had somewhat quashed the anti-customer approach to business. Inquisitor Eisenhorn and Aarik 2 Back to top Link to comment Share on other sites More sharing options...
Kastor Krieg Posted July 30, 2020 Share Posted July 30, 2020 Is that a common UK way of communicating dates? People will expect the update on the third and few will understand it clearly (notice the small print) that it's "the week of 3rd August", so "sometime during that week". Link to comment Share on other sites More sharing options...
archmagos Posted July 30, 2020 Share Posted July 30, 2020 Is that a common UK way of communicating dates? People will expect the update on the third and few will understand it clearly (notice the small print) that it's "the week of 3rd August", so "sometime during that week". Not a UK thing, no. I’d imagine ‘the week of’ is to give them a bit of flexibility. Link to comment Share on other sites More sharing options...
Happy-inquisitor Posted July 30, 2020 Share Posted July 30, 2020 I thoguht I would give it a try as its free for a month. I have not had the subscription problems on iOS that others are reporting. I don't know if there are different sequences of actions or what else could be causing that to be a problem for some people. If you are reporting problems to GW as much detail you can give about exactly how you subscribed will probably help them fix it. Most of the comments about the UI on the Goonhammer review are fair and valid, as a QA professional this looks like they had graphic design in the UI team but no usability designer - too much emphasis on looking right and not enough on understanding the use cases and how to support them. I am going to email them with one or two suggestions but I would not be surprised if they had not created sufficiently well structured data in the first place so most good things will turn out to be difficult/slow to deliver. On the plus side I can see that FAQ have been rolled in. Also rules published outside of an actual book are rolled into the related book - so the Harlequins stuff from White Dwarf is all there in the Codex Harelquins entries. Lets see how it looks in a month. Lexington 1 Back to top Link to comment Share on other sites More sharing options...
Black Knight Posted July 30, 2020 Share Posted July 30, 2020 The article definitely sounds like ‘we read the Goonhammer article and are now in damage control’. Bet the meeting on Monday morning was entertaining. When the iOS App is debugged a little I’m keen to give the free version a crack. I do find the subscription model very anti-customer so I won’t be buying in. I don’t think that was a mistake on GW’s part though - I think it was a calculated move after being very closely analysed by the financial and marketing teams to find the point that gouged the most cash out of the marketplace. Which is odd, since I’d thought the rise of social media had somewhat quashed the anti-customer approach to business. Unfortunately Social media is simply a smoke screen and has done nothing for anti-consumer practices, it has only worked in the absolute worst cases(1 in 100000s) and then only when the whole internet has gone to bat which is something that consumers keep getting moaned at as entitled. I think we are entitled to make our voices heard when something is not what we want or need. Inquisitor Eisenhorn and Sete 2 Back to top Link to comment Share on other sites More sharing options...
Rik Lightstar Posted July 30, 2020 Share Posted July 30, 2020 Is that a common UK way of communicating dates? People will expect the update on the third and few will understand it clearly (notice the small print) that it's "the week of 3rd August", so "sometime during that week". Different regions will have it appear in the App/Play store at different times. Also both Google and Apple do sample checking which can delay scheduled releases, and can be different in different regions. So you can't guarantee an App will go live globally on a fixed date. Rik Link to comment Share on other sites More sharing options...
StraightSilver Posted July 30, 2020 Share Posted July 30, 2020 I still can't get it to work. I'm on an Android phone although it is 7.0 I just get stuck on the welcome page after signing in.... Link to comment Share on other sites More sharing options...
Lord Commander Vulkus Dorn Posted July 30, 2020 Share Posted July 30, 2020 Ok, the app is hot paid trash at the moment. I subbed this morning thinking I’d give it a whirl. So I sub, login and it’s all good. I then close the app and when I tried to go back in to further explore(I’m at work at the moment) it prompted me to sub or use the free app. So I’m like golly gee, I click the restore purchases tab thinking it would correct itself. Nope. I thought maybe restarting my iPhone would perhaps help. Nope. I’ve tried over and over to get it to function. It’s not happening, period. So, I hope whatever the problem is, it’s fixed soon but I’ll stick to BattleScribe for the time being until GW and whomever they tapped to develop this atrocity figure it out. USNCenturion 1 Back to top Link to comment Share on other sites More sharing options...
FormelyKnownAsSmashyPants Posted July 30, 2020 Share Posted July 30, 2020 Well given that they're offering the first month free, have promised to fix the problems, and have also listed some of the more advanced features including faqs, advanced rules and a Crusade function, I've done a 180 and subbed. I wanted to get the iOS version fort iPad Mini 2, but the app requires iOS 13 as a system requirement and my device isn't compatible with that version of iOS so I got the android version for my phone instead. BLACK BLΠFLY 1 Back to top Link to comment Share on other sites More sharing options...
Marshal Rohr Posted July 30, 2020 Share Posted July 30, 2020 Ok, the app is hot paid trash at the moment. I subbed this morning thinking I’d give it a whirl. So I sub, login and it’s all good. I then close the app and when I tried to go back in to further explore(I’m at work at the moment) it prompted me to sub or use the free app. So I’m like golly gee, I click the restore purchases tab thinking it would correct itself. Nope. I thought maybe restarting my iPhone would perhaps help. Nope. I’ve tried over and over to get it to function. It’s not happening, period. So, I hope whatever the problem is, it’s fixed soon but I’ll stick to BattleScribe for the time being until GW and whomever they tapped to develop this atrocity figure it out. I got a response on the Facebook page saying the loop will be fixed in 48hrs Lexington 1 Back to top Link to comment Share on other sites More sharing options...
DanPesci Posted July 30, 2020 Share Posted July 30, 2020 Most of the comments about the UI on the Goonhammer review are fair and valid, as a QA professional this looks like they had graphic design in the UI team but no usability designer - too much emphasis on looking right and not enough on understanding the use cases and how to support them. I am going to email them with one or two suggestions but I would not be surprised if they had not created sufficiently well structured data in the first place so most good things will turn out to be difficult/slow to deliver. These were my thoughts exactly, design team + dev team but no actual UX anaylsis etc, unfortunately then compunded by a seeming abscence of any real testing regime. Im all for improving apps through community feedback, but to release something day 1 with that many issues is just BAD development (or im just bias as a web dev lol!) Will be giving it a couple months before checking it out properly nanosquid 1 Back to top Link to comment Share on other sites More sharing options...
Marshal Rohr Posted July 30, 2020 Share Posted July 30, 2020 Sarah Kaiser does UI for app development per her Twitch stream on hang out and paint BLACK BLΠFLY 1 Back to top Link to comment Share on other sites More sharing options...
Mr4Minutes Posted July 30, 2020 Share Posted July 30, 2020 I’m now stuck in the “subbed but closed the app and now it no longer recognizes my sub loop.” Guess play-testers are just for the tabletop game. Link to comment Share on other sites More sharing options...
BLACK BLΠFLY Posted July 30, 2020 Share Posted July 30, 2020 I just keep signed in no problems over here . Link to comment Share on other sites More sharing options...
Panzer Posted July 30, 2020 Share Posted July 30, 2020 (edited) So I'm currently watching a video on youtube where someone decompiled the app and analyzed it. Let's just say it's worse under the surface. Everything written in plaintext, no frameworks (so they have to code the app twice for Android and iOS for example), no error catching and so on and on. It's literally thousands of lines of codes and I'm very sure that the app was written by a trainee or student without supervision and nobody bothered to test the app afterwards (obviously). There's also some more juicy stuff. For example the pictures get downloaded anew every single time you open the according page, so better don't use it too much without wlan. Also the database includes an unused "Dark Mechanicus" keyword. The code for the roster is also already there, just not unlocked. Probably because it's even more buggy than the rest or something. He also didn't find any code to unlock Codexes, soo... The video is in german, but if someone is interested here's the link: Edited July 30, 2020 by Panzer DanPesci, MARK0SIAN, Noserenda and 9 others 12 Back to top Link to comment Share on other sites More sharing options...
USNCenturion Posted July 30, 2020 Share Posted July 30, 2020 Thanks for that info Panzer. What a train wreck. Panzer, Marshal Loss, Raven1 and 1 other 4 Back to top Link to comment Share on other sites More sharing options...
Happy-inquisitor Posted July 30, 2020 Share Posted July 30, 2020 Sarah Kaiser does UI for app development per her Twitch stream on hang out and paint I don't want to seem unkind but whoever is involved in this app is not going to have much time for hanging out and painting during the working day for a while - and probably should have had a little more focus on the job before now. Link to comment Share on other sites More sharing options...
Kastor Krieg Posted July 30, 2020 Share Posted July 30, 2020 He also didn't find any code to unlock Codexes, soo... First codex you will be able to unlock is the new SM and new Necron one - they are both coming in OCTOBER, three months from now. Link to comment Share on other sites More sharing options...
Marshal Rohr Posted July 30, 2020 Share Posted July 30, 2020 That video was a year ago before they brought on the developer team Link to comment Share on other sites More sharing options...
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