Nazgvl Posted February 14, 2021 Share Posted February 14, 2021 So, this may be a stupid question and/or may not belong here, but can anyone tell me how long it usually takes the webstore to ship items in the US? Until recently I hadnt ordered anything from the official store in almost 15 years and their faq is being vague concerning covid delays and whatnot so I dont know what to expect and would rather not poke customer service unless I have to. At any rate, I preordered a bunch of the dark angels stuff the second preorders went live, and while they have billed me, I havent heard anything since (so 2 ish weeks?), ive also placed a couple of other smaller orders this past week that havent had any movement despite having been charged. Is this normal? Helias_Tancred 1 Back to top Link to comment Share on other sites More sharing options...
techsoldaten Posted February 14, 2021 Share Posted February 14, 2021 Sort of. First off, don't be afraid to email customer service. I've had to reach out to them a few times with regards to missing sprues from boxed sets and a defect in a Heldrake wing. They're committed to customer satisfaction and are pretty pleasant to deal with. Most of the orders I've made from the webstore were dispatched from Tennessee. Would not surprise me to learn orders for new products take longer as they wait for stuff to be shipped from the UK. But I'd just drop them a line and check. They gave me a tracking number each time I asked for one. Firedrake Cordova 1 Back to top Link to comment Share on other sites More sharing options...
Trokair Posted February 14, 2021 Share Posted February 14, 2021 While I can’t speak for shipping time in the US have you received the emails confirming that your items have been shipped? They normal send one email when they confirm the order/you are charged, and another when the item is actually been shipped. If you have then do contact customer service. Also, no doubt due to covid, there has been some longer shipping delays on new stuff than normal. Some of the new space marine stuff (specifically ATV that I know of but other bits as well I believe) did not arrive until six ( I think) or so weeks after it should have. Firedrake Cordova 1 Back to top Link to comment Share on other sites More sharing options...
Marshal Rohr Posted February 14, 2021 Share Posted February 14, 2021 (edited) My last 3 orders have taken 20 days each. They aren’t combining orders received while others are pending too. The fastest way to get a model is to ship to store. If you order midweek, you can pick it up by Friday or Saturday the next week. Edited February 14, 2021 by Marshal Rohr Helias_Tancred and Triszin 2 Back to top Link to comment Share on other sites More sharing options...
Kheotour Posted February 14, 2021 Share Posted February 14, 2021 I have had a few orders from GW and FW that have taken over a month to ship to Colorado. One took close to two months. Link to comment Share on other sites More sharing options...
Spleenex Posted February 14, 2021 Share Posted February 14, 2021 It's taken about 3-4 weeks to get most of my orders recently. The one time I had a delivery go AWOL (tracking said it had been delivered when it hadn't), I called customer service and it was resolved in a couple of days. Just keep in mind that every link in the supply chain -- from sourcing raw materials, to production, to stocking, to shipping -- are all affected by COVID-related delays. In the "before-times", 1-2 weeks was a normal shipping time for me. We'll get back there eventually. In the meantime, as others have said, just watch your email and don't be afraid to reach out to customer support if you think something has gone wrong. Link to comment Share on other sites More sharing options...
Nazgvl Posted February 14, 2021 Author Share Posted February 14, 2021 I haven't gotten any shipping emails no. Just the confirmation of order emails. Isn't it a tad ridiculous though, covid or not, for it to take potentially months to stick a couple things in a box and mail it? Link to comment Share on other sites More sharing options...
Triszin Posted February 14, 2021 Share Posted February 14, 2021 very slow. my order from DEC 6th, arrived on Jan 20. I fear my 2 most recent orders, wont arrive for another 4 weeks. Link to comment Share on other sites More sharing options...
techsoldaten Posted February 14, 2021 Share Posted February 14, 2021 OTOH - ordered bits off eBay from 3 separate UK sellers 12 days ago. 3 packages arrived yesterday, less than 2 weeks. That's got to be a record for UK mail delivery. Still waiting for a couple others, but glad to know the mail system is not entirely dysfunctional. Link to comment Share on other sites More sharing options...
MasterAO Posted February 14, 2021 Share Posted February 14, 2021 Ebay sellers can mark their packages as gifts, making it much faster through customs, while GW can't and due to brexit things takes much much longer. Link to comment Share on other sites More sharing options...
Lord Blackwood Posted February 14, 2021 Share Posted February 14, 2021 Yea the shipping has been kinda slow , but the post in general is a bit slow in US and I am sure the recent snow storm wont help either. Link to comment Share on other sites More sharing options...
Helias_Tancred Posted February 18, 2021 Share Posted February 18, 2021 I just posted my own version of this ... but what has me wondering, is why if you have it shipped to your local GW store it gets there in under a week, but if you have it shipped to your home address (I'm 30 mins from the store), its day 18 and I'm still waiting with the orders still "pending"? On the surface it seems resources are dedicated to one option and not the other? techsoldaten 1 Back to top Link to comment Share on other sites More sharing options...
Gederas Posted February 18, 2021 Share Posted February 18, 2021 I just posted my own version of this ... but what has me wondering, is why if you have it shipped to your local GW store it gets there in under a week, but if you have it shipped to your home address (I'm 30 mins from the store), its day 18 and I'm still waiting with the orders still "pending"? On the surface it seems resources are dedicated to one option and not the other? Pretty much. Orders to stores will ALWAYS be prioritized over home orders Helias_Tancred 1 Back to top Link to comment Share on other sites More sharing options...
techsoldaten Posted February 18, 2021 Share Posted February 18, 2021 I just posted my own version of this ... but what has me wondering, is why if you have it shipped to your local GW store it gets there in under a week, but if you have it shipped to your home address (I'm 30 mins from the store), its day 18 and I'm still waiting with the orders still "pending"? On the surface it seems resources are dedicated to one option and not the other? Store deliveries use express shipping, I think with FedEx. They're not using the normal postage system. Link to comment Share on other sites More sharing options...
Helias_Tancred Posted February 18, 2021 Share Posted February 18, 2021 I thought they ended their relationship with FedEx and are now using UPS? Link to comment Share on other sites More sharing options...
Helias_Tancred Posted February 18, 2021 Share Posted February 18, 2021 Ebay sellers can mark their packages as gifts, making it much faster through customs, while GW can't and due to brexit things takes much much longer. Here in the U.S. items ship out of the Tennessee location. Link to comment Share on other sites More sharing options...
MasterAO Posted February 18, 2021 Share Posted February 18, 2021 Ebay sellers can mark their packages as gifts, making it much faster through customs, while GW can't and due to brexit things takes much much longer. Here in the U.S. items ship out of the Tennessee location. If they don't have it in stock, they will get it from UK I assume, thus taking much longer than usual. Helias_Tancred 1 Back to top Link to comment Share on other sites More sharing options...
Triszin Posted February 18, 2021 Share Posted February 18, 2021 Us gw hub is down due to weather. Delayed everything another week Link to comment Share on other sites More sharing options...
Marshal Rohr Posted February 18, 2021 Share Posted February 18, 2021 Ebay sellers can mark their packages as gifts, making it much faster through customs, while GW can't and due to brexit things takes much much longer. Here in the U.S. items ship out of the Tennessee location. If they don't have it in stock, they will get it from UK I assume, thus taking much longer than usual. If it isn’t in the Memphis warehouse it goes ‘temporarily out of stock’ and ‘no longer available’ Helias_Tancred and MasterAO 2 Back to top Link to comment Share on other sites More sharing options...
MasterAO Posted February 19, 2021 Share Posted February 19, 2021 Do GW make the kits in the US too, or are they imported for you? Link to comment Share on other sites More sharing options...
Gederas Posted February 19, 2021 Share Posted February 19, 2021 Do GW make the kits in the US too, or are they imported for you? Games Workshop's kits are only produced in England, at their factory. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now